Lukki Privacy Policy

At Lukki, we respect your privacy and are fully committed to protecting the personal data you share with us when you register, log in, and play at our online casino. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have regarding your personal data. By creating an account or using Lukki casino, you agree to the practices described in this policy. We encourage you to read it carefully before you complete your Lukki login or make your first deposit.

Who We Are

Lukki is operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under license OGL/2024/164/0246. As the data controller, we determine how and why your personal information is processed when you use casino Lukki, our website, and our mobile application.

Information We Collect

We collect several categories of information to provide you with a secure and personalised experience at our online casino Lukki.

• We gather registration data such as your name, date of birth, email address, phone number, country of residence, and password when you create a Lukki account.
• We collect verification data, including copies of identification documents, proof of address, and payment method details, to comply with our licensing obligations.
• We record financial information related to deposits and withdrawals, including the payment method used and transaction amounts.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and your Yacht Club loyalty points, to improve our services and manage promotions.
• We automatically collect technical data such as your IP address, device type, browser, operating system, and login timestamps whenever you access your Lukki casino login session through our website or the Lukki app.
• We may collect communication records when you contact our customer support team via live chat or email.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to create and manage your account, verify your identity, and confirm you meet the eligibility requirements to play at Lukki online casino.
• We process your financial details to handle deposits, withdrawals, and to calculate your Lukki casino withdrawal time accurately.
• We use your gameplay data to administer bonuses, apply any Lukki bonus code or Lukki promo code you redeem, and calculate loyalty rewards under the Yacht Club program.
• We analyse account activity to detect and prevent fraud, money laundering, underage gambling, and other prohibited behaviour.
• We use your contact details to send service messages, account notifications, and, where you have consented, marketing communications about new promotions, tournaments, and offers.
• We rely on technical data to maintain the performance and security of our website and our mobile application, including the Lukki casino mobile app.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise your device, remember your preferences, and improve navigation across Lukki. Cookies also help us understand how players interact with our online casino Lukki so we can enhance game performance and site speed. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website or app.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers and banking partners that process deposits and withdrawals on our fee-free, instant payment rails.
• Identity verification and anti-fraud service providers who assist us in confirming your identity and preventing bonus abuse.
• Regulatory authorities, including the Curaçao Gaming Authority, where required by our licensing obligations.
• Game and platform providers who supply the software behind our slots, live casino, and jackpot titles.
• Law enforcement agencies, where disclosure is required by law or necessary to protect our rights and the safety of our players.

Restricted Jurisdictions and Age Verification

We do not permit real-money play from residents of certain restricted countries, and we verify age and residency to ensure that only eligible players access Lukki casino. If we are unable to confirm your residency or age, we may suspend your account, request additional documentation, or void winnings in accordance with our terms. Players from Canada, Australia, New Zealand, Norway, Austria, and Switzerland can register and play subject to local eligibility requirements, and we maintain localisations to support Lukki casino Canada players and other regional markets.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure. Our systems use encryption for sensitive data, including payment and identification information, and we restrict internal access to personal data on a need-to-know basis. While we take these precautions seriously, no online transmission is entirely secure, and we encourage you to use strong passwords and keep your Lukki login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, and audit requirements. Dormant accounts without login activity or transactions may be subject to inactivity fees as described in our terms, but this does not affect our retention obligations for verification and financial records.

Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal and regulatory retention obligations.
• Withdraw consent to marketing communications at any time.
• Object to or restrict certain types of processing.

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe.

Children's Privacy

Lukki is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has registered an account, we will close it immediately and remove the associated data where legally permitted.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any revisions on this page, and continued use of casino Lukki after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@lukki.com. Our live chat is also available 24/7 for players who prefer immediate assistance regarding their account, Lukki casino login, or data privacy concerns.